If you’re looking for an incredible, fast paced, and friendly place to be, have we got the job for you! You’ll join our wonderful team and membership in changing lives: we mean it when we say we’re about climbing, community, fitness, and love.
You will serve as an ambassador to the community (over 2000 people), both visitors and members. We believe that we as a business have the ability to change lives for the better and we are looking for someone that is able engage people in a friendly and inclusive way so that they can make their home here and do that.
We are still in a mode of flux as we refine our practices, so adaptability and a can-do attitude to take on tasks and changes as they come up is important. We are looking for someone who can be friendly and kind, but also direct and address issues to resolution as they come up.
You’ll be in charge of the nitty gritty of the gym:
Staffing, hiring, termination, and development
Filling in when staff is not available
Scheduling and approving time cards and time off
Identifying individuals for promotion and additional responsibility
Coordinating groups such as birthday parties and group hosting
The first line of contact for visitors and members for feedback and grievances
Ensuring gym stays safe, clean, and well stocked
Facilitate collaborations in the community
Suggest and implement ideas to better serve the community
2-5 years experience providing and overseeing front facing customer service
Team player - you will interact with both the staff under you and other program teammates to coordinate activities and gym operations
At least 2 years experience in leading a team
Preferred 4 year degree (any major) or equivalent; we love veterans!
Be a part of the rock climbing community - we don’t care how hard you climb, but you should have enough experience to speak the lingo, make safety calls (or know who to defer to) and feel confident in training belay certification. Experience climbing outside a major plus - we’re a gym run by people who climb outside and we like the culture that brings.
Character strengths we look for:
Have a passion for climbing and the ways it can improve lives
Lover of learning and a deep interest in improving things for those around them
Friendly, enthusiastic attitude
Comfortable with coaching and correction with direct reports and as needed with executives
Someone who understands the dynamics of working between front facing staff and executives
Someone that loves to develop and lead a team
A team player who can jump in where needed
Confident decision maker and able to delegate
Ability to document and report as needed
Tech savvy enough to use and apply a wide variety of applications, including Word, Google Drive, Gmail, and others.
Able to lift 50 lbs
What we’re offering to you:
Full time salaried employees enjoy Silver level PPO health insurance, free gym membership, and unlimited paid time off (with prior approval)
Base offering: $44,000, going up depending on experience
Paid time off
If you’re adaptable, have a positive outlook, and love learning and improving, we want to hear from you!
Please send cover letter, resume, and three professional references with name, phone number, and position you served to firstname.lastname@example.org