We’re a rock climbing gym looking for a Youth Programs Manager – Recreational Teams at our San Luis Obispo gym, but what we really need is someone who recognizes that stepping into our community has the power to change lives. As a manager, you will be setting your team’s expectations and holding them accountable to the company’s values. You will be the face of our gyms and be working in a team-centered, dynamic environment. 

Our Mission:

To build immersive experiences, spaces, and opportunities through climbing, community, fitness, and love.

You will be responsible for:

• Floating between team practices and supporting coaches as they train their teams
• Hiring, training, terminating and, most importantly, developing coaches, assistant coaches, and camp coordinators into mentors and teachers
• Helping clean and break down any equipment used for activities as well as generally helping keep the gym clean and organized
• Scheduling coaches to ensure proper coverage of all classes and practices
• Working with coaches to update and create new ideas for team curriculum to keep practices fun and engaging for participants
• Meeting with gym leaders to discuss any ideas, issues, and improvement ideas and stepping in to help with other departments as needed
• Answering inter gym correspondence as well as addressing member or guest concerns
• Performing basic sales and computer software operations
• Stepping in as needed to cover any gaps in scheduling or absences
• Conducting belay and lead tests as needed

You will be accountable for:

• Auditing coaches to ensure all safety policies are being followed and curriculum is consistent
• Ensuring the monthly budgets set by Headquarters are being followed and fulfilling the needs of staff, gym, and community 
• Handling parent and team member concerns outside of normal team business, ensuring each team’s coach follows through with parents on the following topics: canceled practices, special team events, and relevant administrative items, as well as any concerns that class participants may have
• Maintaining an up-to-date copy of guardian contact information that the coaching team can access.
• Following up with coaches to make sure they are regularly providing communication with teams and provide tangible feedback on communication issues
• Helping children to develop growth, development, and independence
• Maintaining safe practices in facility and keeping team practice sessions at the gym organized and productive
• Implementing programs as determined by Headquarters, improving the course work and your teaching ability through feedback with youth families and your supervisor
• Regularly scheduling check-ins with team members and helping them lead to the best of their ability
• Scheduling appropriate amount of practices and coaches for each team, adding and subtracting based on the needs of the business and expansion of programs
• Serving as gym leadership and working in a collaborative environment to uphold the company mission and setting good examples for other staff
• Acting as a representative of the community and making a genuine effort to get to know and support members and fellow employees
• Confidently communicating with supervisors and peers about gym and your own needs, improvements, and goals

You will be consulted for:

• Policy development
• Leadership strategy
• Program curriculum development
• Staffing needs
• Community needs
• Construction projects and space usage

You will be informed about:

• Policy and procedure updates
• Safety protocol and training requirements

Requirements:

• Preferred 2 years experience in coaching youth teams
• Preferred 1 year of proven leadership experience in any field
• Comfortable engaging diverse populations on our teams and on the floor.
• Genuine interest in other people’s experiences
• Desire to work with young children and their parents/caregivers
• Ability to communicate clearly with peers and the community
• Experience with speaking to or working in a dynamic environment
• Confidence in standing up to strangers and those you care about when it comes to following rules and upholding the values of the company
• Ability to tie knots and move across uneven surfaces and stairways
• Ability to lift 50 pounds
• Work as a member of a team, you will interact with other crew members as well as other department teams
• Lover of learning and a deep interest in improving things for those around them
• Friendly, enthusiastic attitude, can exhibit warmth and empathy
• Tech savvy enough to use and apply a wide variety of applications, including Word, Google Drive, Gmail, and Asana
• Codeword: Dyno

What we have to offer:

• Growth opportunities
• Paid bi-monthly on the 15th and last day of the month
• CA: $18 – $21/NV: $13.25 – $16.25 per hour, assuming 15-20 hours per week to start
• Accrued paid time off
• Flexible hours
• Transfer and promotional opportunities
• Gym membership for self plus immediate family
• Retail and merchandise discounts

We are an equal-opportunity employer that welcomes diverse voices and experiences aligned with the vision of our organization: Climbing. Community. Fitness. Love.