Have Questions?

If you don’t see your question answered below, please contact us here! – Thank you!

Log in to Approach, where you can update your contact and billing address information. You cannot change membership statuses here. You must contact us via the form here  to renew or cancel.

Log in to Approach.  Navigate to your Approach profile by clicking the profile button in the top right corner. Once in your profile, locate “Billing Method” on the bottom left. From here, you can update your payment method.

We get to be minimally staffed because we are a membership organization. If you would like more access, join as a member!

Because:

1 – They aren’t properly processed with a waivers and payment

2 – Non-members do not have the investment that members have in The Pad. It reduces our liability to keep non-members out of the gym during unsupervised hours.

Don’t mess with this and ruin a good thing. One good lawsuit and this all goes away.

The process begins at midnight on the 1st for most people, but it doesn’t post to your account until the 5th. We don’t get the money until the 7th, usually. It’s just the magic wonderment of automatic billing. Your official cycle will always start on the 1st regardless of past account suspensions and reactivations.

Two reasons:

1. We change lives through our community. We can’t do that unless you have a full commitment and show up. Three months seems to be the magic number.

2. We keep costs low by keeping administrative details low. Not having to work on people cancelling and signing up all the time by requiring a commitment (essentially, a Cal Poly quarter is how we set it) reduces time needed to manage people’s accounts. 

Have you noticed we don’t have initiation fees?

The Pad typically loses money in the summer because students go home and people cancel so they can climb outside or travel. When winter comes around, many people want to suspend their membership in December when they go home for the holidays, but we have not yet built our reserves up from the summer yet, and also it reduces the amount of administration required for short term suspensions. BTW, if you get hurt, we’ll suspend you, no questions asked.

 Fill out this link to cancel/or suspend.

Have you noticed we don’t have initiation fees?

Membership suspensions can be requested via our Cancellations and Suspensions Request Form. Suspensions will be processed at the end of each month unless a specific request is made to suspend ASAP.  When requesting a suspension, if you would like your suspension to start on a date other than the fist of the next month, you are able to select it in the form. If you have an end date for your suspension, you can also note that in the form. If you are requesting to suspend ASAP, your membership fee will NOT be refunded for the unused days of that month.

Want to have access to ALL other Pad locations? Check out our Climb4Community membership, which was created so that folks who can’t afford a full membership are still able to access all the benefits that climbing has to offer.

How does it work? Members who are able to pay over their local gym’s membership price can set their price – as long as it’s at least $1 over. Any amount over the membership price goes straight back into the C4C fund to help those who need to pay a little less. The best perk of this membership – other than knowing that you are helping other climbers – is that it gains you 24/7 access to San Luis Obispo, Santa Barbara, Henderson, and future Pad locations.

Click here for more on the perks of C4C and to apply.

Regular monthly EFT, annual, or partner memberships are valid for 24/7 access of your home gym.

We know it is exciting to check out another PadFam gym while traveling. For active members NOT signed up for C4C can access another Pad location one time only at no charge. Access to additional Pad locations and additional days may require a Day Pass.

We try to be really cool and not require paperwork or a month-out cancellation process, but the fact is, sometimes we’re not checking our email at midnight on the 30th – we’re out having a good time. Five days gives us enough time to handle cancellations while still having a life, and we don’t think it’s too much to ask that you plan that out in advance.

Fill out this link to cancel/or suspend.

Have you noticed we don’t have initiation fees?

If you are late cancelling, that’s on you.

If you bought a month membership, that’s also on you. Yes, we can check your entry log, but plenty of times people get in with friends and don’t scan in anyway.

The Pad is cool to people who take responsibility for themselves and follow the rules. 

Have you noticed we don’t have initiation fees?

If you notice that your payment has not gone through for the month, please call into the gym or stop by the front desk on your next visit in to provide an updated payment method. If we catch the non-payment before you do, an email will be sent out on the 5th, 14th, 21st and the 29th. If your payment issue is not resolved by the end of the month, your membership will be canceled. Two incidents of this will result in the inability to purchase an EFT membership at The Pad for a period of two years.

Friend, we’re pretty cool. No initiation or suspension fees . . . only five days ahead of time via form submission to cancel, we really want to make this not stressful for you.

BUT if you fail to follow our instructions and file a dispute, the bank charges US a fee. Then we have to go and prove that you didn’t follow instructions, call you, resolve it . . . it takes a lot of staff time, AND we still don’t get our money back when they charge that fee. So, that’s why.

Follow our easy rules. If we mess up, we fix it. If you mess up, that’s on you!

  • The teaching of knots, lead climbing techniques, and belay techniques by non-staff members can only be done while all participants are on the ground.
  • If someone is close to passing a belay test, it is okay to briefly teach them what they did wrong and let them know they can retest tomorrow.
  • The climber and belayer tie in and climb on top rope in addition to the climber bringing a lead rope to practice clipping the draws
  • Participants must be TR certified to mock lead
  • Mock lead belaying is not allowed in our facility.

Comp team kids will be climbing in roped areas during season, their practices will range from 4-7pm on weekdays.

  • Belay and lead tests need to be taken as soon as you enter the gym. This is to ensure that you have really learned the knowledge, instead of quickly learning in the ropes room and them popping over to the front desk to take the test.
  • Times for lead and belay tests are 11am-8:45pm. If you come in for a lead or belay test at 9pm or later, we won’t be able to complete your test. This is because our front desk staff has to start shutting the gym down at this time.
  • Taking a belay test? Learn more and study for the test with our Belay Test Guide.

We will be asking you about:

  • 3 safety checks for a harness:
    • Snug and above hipbones
    • Buckles are double backed
    • No twists, harness oriented correctly

Be sure to check that carabiners are locked and/or knots are oriented cleanly.

For the actual technique, we want you to demonstrate:

  • Rope tied in using a figure 8 with no more or less than 4-8 inches of tail
  • Properly loaded belay device (we highly recommend a tube-style device)

At The Pad, we use the PBUS Belay Technique:

  • Pull
  • Brake
  • Under
  • Slide
  •  

We want to make sure you know your safety lingo! Be sure to know these climbing commands prior to climbing and during:

  • On belay? Belay on.
  • Climbing? Climb on.
  • Take
  • Slack
  • Falling
  • Lower
    •  

Why do you have to do it specifically like this?

  • Because we created this environment and we are legally liable for it – if we don’t have set standards, then we can’t train our staff or enforce them
  • Because this is the proven safest way to do things and demonstrate your mastery!
  • We love big groups, but ask that for any groups of 8 or more to book in advance. This ensures we have paid staff on hand to supervise the experience
  • We reserve the right to turn away groups of 8 or more who do not have an advance reservation.
  • We cannot make special accommodations for large groups that arrive without advance notice, which may result in limited rental availability, staff not available for rope testing, etc.
  • We reserve the right to boot people if disrespectful of our space, people, and policies
  • We really want to work with you for your best experience and encourage an advance group reservation.

In gym or online purchases are eligible for refund up to 12 months after purchase date.

Cancellations made 7 days prior to the event are eligible for a refund of party charges, excluding the $50 deposit fee. All party deposits are nonrefundable. All cancellations made within 7 days of the event are nonrefundable.

No, gift cards can’t be used to pay for monthly memberships. A credit card must be saved to your account in order to purchase a monthly memberships. Gift cards can be used for day passes, monthly memberships, annuals and any retail purchases within the gym. 

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