How do I manage my account online?
Why aren’t you open on (whatever day and time)?
The Pad Santa Maria is minimally staffed because we are a membership organization. If you would like more access, join as a member!
Why can’t I bring non members in with me during non-open hours?
A couple reasons: 1 – they aren’t properly processed with a waivers and payment and 2 – non-members do not have the investment that members have in The Pad. It reduces our liability to keep non-members out of the gym during unsupervised hours. Don’t mess with this and ruin a good thing. One good lawsuit and this all goes away.
Why am I billed on the 5th or so of each month when my membership starts on the 1st?
The process begins at midnight on the 1st for most people, but it doesn’t post to your account until the 5th. We don’t get the money until the 7th, usually. It’s just the magic wonderment of automatic billing. Your official cycle will usually start on the 1st, unless you have put your account on suspension at some point and started it up with days credited, in which case, your billing cycle will change.
Why do you have a three-month minimum on the auto pay accounts?
We keep costs low by keeping administrative details low. Not having to work on people cancelling and signing up all the time by requiring a commitment (essentially, a Cal Poly quarter is how we set it) reduces time needed to manage people’s accounts. Have you noticed we don't have initiation fees?
Why is there a 2-month minimum suspension policy?
The Pad typically loses money in the summer because students go home and people cancel so they can climb outside or travel. When winter comes around, many people want to suspend their membership in December when they go home for the holidays, but we have not yet built our reserves up from the summer yet, and also it reduces the amount of administration required for short term suspensions. BTW, if you get hurt, we’ll suspend you, no questions asked. That’s not fair. Email us to suspend at email@example.com. Have you noticed we don't have initiation fees?
Why do I have to cancel my membership in writing at least five days before the end of the month?
We try to be really cool and not require paperwork or a month-out cancellation process, but the fact is, sometimes we’re not checking our email at midnight on the 30th – we’re out having a good time. Five days gives us enough time to handle cancellations while still having a life, and we don’t think it’s too much to ask that you plan that out in advance. Email us to cancel at firstname.lastname@example.org. Have you noticed we don't have initiation fees?
Why don’t you give me refunds on my membership because I canceled late/didn’t use my account this month?
If you are late cancelling, that’s on you. If you bought a month membership, that’s also on you. Yes, we can check your entry log, but plenty of times people get in with friends and don’t scan in anyway. The Pad is cool to people who take responsibility for themselves and follow the rules. Have you noticed we don't have initiation fees?