Now hiring: Front Desk Crew (SLO)

A group of diverse and bubbly people at The Pad Climbing gym

We’re a rock climbing gym looking for Front Desk Staff, but what we really want are people who recognize that stepping into our communities has the power to change lives. Crew members should exude a sense of warmth and be comfortable engaging diverse populations both at the front desk and on the floor. You will be the face of our gyms and be working in a team-centered, dynamic environment. 

Experience in climbing isn’t a requirement but it is recommended. We are a gym founded by outdoor climbers and we believe in getting outside to climb just as much as we believe in the indoor gym community. How hard you climb is not a factor in your job, but you should have enough experience to speak the lingo, make safety calls, be familiar with gear and equipment, and be confident in your ability to learn and adapt. Above all else, you need to have a strong desire to be part of The Pad community. 

Our Mission:

To build immersive experiences, spaces, and opportunities through climbing, community, fitness, and love.

You will be responsible for:

  • Balancing day-to-day customer service and crew tasks as directed by gym management
  • Creating welcoming and clean spaces for our members and guests as directed by the Crew Manager and the Facility Manager
  • Networking with members and guests to deepen connections within the community
  • Stepping in and helping other departments that need an extra hand
  • Creating excellent sales experiences by executing gym and member orientations and understanding your impact to identify sales opportunities 
  • Utilizing company resources to answer any questions that come up throughout the day and reaching out to Crew Manager when unable to find the answers on own
  • Providing feedback to Crew Manager and program leaders to improve processes and bring new ideas to the table
  • Facilitating paid and nonprofit groups when scheduled
  • Performing basic sales and computer software operations
  • Conducting thorough member and guest orientations of the facility and rules
  • Executing belay and lead tests as determined by the Program Director
  • Handling day-to-day customer concerns
  • Maintaining and overseeing safe practices in the facility and confidently communicating with members and guests when safe practices are not being met
  • Representing the community and making a genuine effort to create connections that support members, guests, and peers

You will be accountable for:

  • Ensuring our gym is kept up to community standards and is a welcoming environment for all who choose to visit and follow our rules.
  • Checking communications in Asana and Email each time you work a shift 
  • Standing up to strangers and those you care about when it comes to following rules and upholding the values of the company
  • Working as a member of a team, you will interact with other crew members as well as other department teams
  • Communicating with supervisors and peers about gym and your own needs, improvements, and goals
  • Actively seeking new opportunities to improve self and the community at large
  • Completing initial training board via Asana within 30 days of hire

You will be consulted for:

  • Policy development
  • Leadership strategy
  • Staffing needs
  • Community needs
  • Construction projects and space usage

You will be informed about:

  • Policy and procedure updates
  • Changes specific to the facility


  • Have a genuine interest in other people’s experiences
  • Experience with speaking to or working in a dynamic environment
  • Ability to tie knots and move across uneven surfaces and stairways
  • Able to lift 50 pounds
  • Lover of learning and a deep interest in improving things for those around them
  • Friendly, enthusiastic attitude, ability to exhibit warmth and empathy
  • Tech savvy enough to use and apply a wide variety of applications, including but not limited to, Approach, Google Drive, Gmail, When I Work, and Asana
  • Uphold company values and use the mission statement to guide decisions
  • Codeword: friendly 

What we have to offer:

  • Growth opportunities
  • Paid bi-monthly on the 15th and last day of the month
  • Nevada $11.50 – $14.50/ CA $15.50 – $18.50 per hour, assuming 15-20 hours per week to start
  • Accrued paid time off
  • Flexible hours that you control
  • Transfer and promotional opportunities
  • Gym membership for self plus immediate family
  • Retail and merchandise discounts

We are an equal-opportunity employer that welcomes diverse voices and experiences aligned with the vision of our organization: Climbing. Community. Fitness. Love.

Don’t send that resume just yet!

We don’t want your resume, we don’t want your cover letter, and we don’t want phone calls and emails!

Why? We at the Pad feel that the employment process is broken and we want to address these issues and hopefully inspire others to, as well.

Why is it broken?

  • Applicants are judged on their ability to make a fancy-looking document
  • Applicants are judged on their writing ability when that may not be a requirement of their position
  • Applicants are unfairly judged based on their employment history, success in describing it, and even by their own name and location.
  • Applicants are encouraged to go above and beyond, reaching out to HR and supervisors, and writing long essays, all of which is an emotional drain on everyone
  • Salary, benefits, time expectations, and even physical ability requirements are either omitted or over-inflated.

Our process eliminates this and is designed to test applicants in as little time as possible to see if they will be a good fit. Through our process, we are able to:

  • Educate you about the organization you are applying for so you know if it is a good fit or not for you.
  • Check for the level of attention to detail we want to see prior to hiring.
  • Check for level of readiness for the position
  • Show us your personality
  • Take a minimum of time and energy for our HR team AND you

Please note – if you send resumes, cover letters, etc without being asked, we will NOT review them.

The Pad Climbing Skip to content