We’re a rock climbing gym opening Winter 2024 in Vestal, NY,  looking for Front Desk Staff, but what we really want are people who recognize that stepping into our communities has the power to change lives. Crew members should exude a sense of warmth and be comfortable engaging diverse populations both at the front desk and on the floor. You will be the face of our gyms and be working in a team-centered, dynamic environment. 

Experience in climbing isn’t a requirement but it is recommended. We are a gym founded by outdoor climbers and we believe in getting outside to climb just as much as we believe in the indoor gym community. How hard you climb is not a factor in your job, but you should have enough experience to speak the lingo, make safety calls, be familiar with gear and equipment, and be confident in your ability to learn and adapt. Above all else you need to have a strong desire to be part of The Pad community. 

Our Mission:

To build immersive, self-reliant and interdependent experiences, spaces, and opportunities through climbing, community, fitness, and love.

You will be responsible for:

• Balancing day-to-day customer service and crew tasks as directed by gym management
• Creating welcoming and clean spaces for our members and guests based on the standards set by gym-level management
• Networking with members and guests to deepen connections within the community
• Stepping in and helping other departments that need an extra hand
• Creating excellent sales experiences by executing gym and member orientations and understanding your impact to identify sales opportunities 
• Utilizing company resources to answer any questions that come up throughout the day and reaching out to Crew Manager when unable to find the answers on own
• Providing feedback to Crew Manager and program leaders to improve processes and bring new ideas to the table
• Facilitating paid and nonprofit groups when scheduled
• Performing basic sales and computer software operations
• Conducting thorough member and guest orientations of the facility and rules
• Executing belay and lead tests as determined by the Program Director
• Handling day to day customer concerns
• Maintaining and overseeing safe practices in facility and confidently communicate with members and guests when safe practices are not being met
• Representing the community and making a genuine effort create connections that support members, guests, and peers
• Communicating with supervisors and peers about gym and your own needs, improvements, and goals
• Helping capture content for social media that showcases the community and our day-to-day operations as determined by the needs of the business

You will be accountable for:

• Ensure our gym is kept up to community standards and is a welcoming environment for all who choose to visit and follow our rules.
• Checking communications in Asana and Email each time you work a shift 
• Standing up to strangers and those you care about when it comes to following rules and upholding the values of the company
• Working as a member of a team, you will interact with other crew members as well as other department teams
• Communicating with supervisors and peers about gym and your own needs, improvements, and goals
• Actively seeking new opportunities to improve self and the community at large
• Completing initial training board via Asana within 30 days of hire

You will be consulted for:

• Policy development
• Leadership strategy
• Staffing needs
• Community needs
• Construction projects and space usage

You will be informed about:

• Policy and procedure updates
• Changes specific to the facility

Requirements:

• Have a genuine interest in other people’s experiences
• Experience with speaking to or working in a dynamic environment
• Ability to tie knots and move across uneven surfaces and stairways
• Able to lift 50 pounds
• Lover of learning and a deep interest in improving things for those around them
• Friendly, enthusiastic attitude, ability to exhibit warmth and empathy
• Tech savvy enough to use and apply a wide variety of applications, including but not limited to, Approach, Google Drive, Gmail, When I Work, and Asana
• Uphold company values and use the mission statement to guide decisions
• Codeword: friendly 

What we have to offer:

• Growth opportunities
• Paid bi-monthly on the 1st and 16th day of the month
• NY $15-$17.50/ hour assuming 0 to 20 hours per week to start
• Accrued paid time off
• Flexible hours that you control
• Transfer and promotional opportunities
• Gym membership for self plus immediate family
• Retail and merchandise discounts

We are an equal opportunity employer that welcomes diverse voices and experiences aligned with the vision of our organization: Climbing. Community. Fitness. Love.