Front Desk Crew

We’re a rock climbing gym looking for front desk staff, but what we really want are people who recognize that stepping into our communities has the power to change lives. Crew members should exude a sense of warmth and be comfortable engaging diverse populations both at the front desk and on the floor. Crew members take initiative, and are not tied to behind the front desk; you will interact with members and guests alike – this is a proactive position. You will be the first person our guests and members come into contact with, and thus, the face of our gyms. You will be working in a team-centered, dynamic environment. 

Experience in climbing isn’t a requirement but it is recommended. We are a gym founded by outdoor climbers and we believe in getting outside to climb just as much as we believe in the indoor gym community. How hard you climb is not a factor in your job, but you should have enough experience to speak the lingo, make important safety calls, be familiar with gear and equipment, and be confident in your ability to learn and adapt. Above all else, you need to have a strong desire to be part of The Pad community. 

Our Mission:

To build immersive, self-reliant and interdependent experiences, spaces, and opportunities through climbing, community, fitness, and love.

You will be responsible for:

• Balancing day to day customer service and crew tasks as directed by gym management
• Creating welcoming and clean spaces for our members and guests based on the standards set by gym management
• Networking with members and guests to deepen connections within the community
• Stepping in and helping other departments that need an extra hand
• Creating excellent sales experiences by executing gym and member orientations and understanding your impact to identify sales opportunities by understanding what the member is looking for so you can present the best options for their interests
• Utilizing company resources to answer any questions that come up throughout the day and reaching out to the Operations Manager when unable to find the answers on your own
• Providing timely feedback to the Operations Manager and program leaders to improve processes and bring new ideas to the table
• Assisting with check in and facilitation of events, programs, and classes
• Performing basic sales and computer web-based operations
• Conducting thorough member and guest orientations of the facility and rules
• Executing belay and lead tests as determined by the Program Director
• Handling day to day customer questions and concerns
• Maintaining and overseeing safe practices in facility and confidently communicate with members and guests when safe practices are not being met
• Representing The Pad community and making a genuine effort to proactively create connections that support members, guests, and peers
• Communicating with supervisors and peers about gym and your own needs, improvements, and goals
• Helping capture content (photos and videos) that showcases the community and our day to day operations as determined by the needs of the business

You will be accountable for:

• Ensuring our gym is kept up to community standards and is a welcoming environment for all who choose to visit and follow our rules
• Checking communications in Asana, The Portal, and When I Work applications each time you work a shift 
• Standing up to strangers, members, guests, peers, and those you care about when it comes to following rules, ensuring safety, and upholding the values of The Pad
• Working as a member of a team, you will interact with other crew members as well as other department teams
• Communicating in a timely manner with your supervisor (Operations Manager) and peers about gym needs, improvements, and goals as well as your own needs, improvements, and goals
• Actively seeking new opportunities to improve self and the community at large
• Completing initial training board via Asana within 30 days of hire
• Completing quarterly ongoing training
• Showing up for all scheduled shifts on time, and ensuring timely communication if you are going to be late

You will be consulted for:

• Policy development
• Leadership strategy
• Staffing needs
• Community needs
• Construction projects and space usage

You will be informed about:

• Policy and procedure updates
• Changes specific to the facility

Requirements:

• Have a genuine interest in other people’s experiences
• Experience with speaking to or working in a dynamic environment
• Ability to tie knots and move across uneven surfaces and stairways
• Able to lift 50 pounds
• Lover of learning and a deep interest in improving things for those around them
• Friendly, enthusiastic attitude, ability to exhibit warmth and empathy
• Tech savvy enough to use and apply a wide variety of applications, including but not limited to: Approach, Google Drive, Gmail, When I Work, and Asana
• Uphold company values and use the mission statement to guide decisions
• Codeword: friendly 

What we have to offer:

• Growth opportunities
• Bimonthly paydates
• Hourly pay of state MW +$0-$4, assuming 0 to 20 hours per week to start
• Accrued sick leave policy
• Flexible schedule within operating hours
• Transfer opportunities
• Gym membership for self, plus one, and any dependents
• Retail and merchandise discounts

We are an equal opportunity employer that welcomes diverse voices and experiences aligned with the vision of our organization: Climbing. Community. Fitness. Love.